ARTWORK

Q: Is there a preferred format?
A: At Brand Makers, we make ordering of promotional products as easy as possible. After you have chosen the product(s) you want to order, simply e-mail your artwork to us and we'll let you know if we can use it as is or if it requires revisions by our art department.
Acceptable File Types (In Order of Preference)

• Adobe Illustrator (8.0 - CS) .EPS or .AI files
• Adobe PhotoShop (300 dpi +) .PSD files
• High resolution (300 dpi +) .JPG or .TIFF files. or .PNG files

Unacceptable File Types

• Low resolution JPEG, GIF, or PNG
• Artwork imported into a word processing program such as Microsoft Word, WordPerfect, PowerPoint, Publisher, etc
• Faxed artwork will NOT be clear enough to reproduce on your imprint.

If any of the above is your only option, please contact us. We’ll help you create the right file.

Q: What if I don't have artwork?
A: We can assist you in creating artwork or making your logo ready for imprinting.

Q: How do I need to send my artwork?
A: Most artwork can be sent to your Representative by email.

Q: Can I get a proof of my artwork?
A: Yes, we offer JPG or TIFF files for your approval upon request.

SHIPPING AND DELIVERY

Q: What are typical production and delivery times?
A: Typical production and delivery is 2-3 weeks after art approval. All stated delivery times are after art/logo approval.

Q: What company do we use for shipping?
A: All parcel shipments are via UPS ground unless otherwise specified.

Q: How can I get my order more quickly?
A: You may choose expedited air shipping during the order process. Rush production is also a possibility for some items. If you have a firm in hands date, please make sure that your Brand Makers representative is aware. Call us toll free at 1-800-783-9138 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will do everything possible to meet your in hands date. Rush charge and expedited air freight will be applied to your final cost.

Q: Can my order be shipped to multiple addresses?
A: Yes, simply inform your Brand Makers representative when placing your order to stipulate multiple shipping addresses.

PRICING AND PAYMENT

Q: What are standard setup charges?
A: Setup charges vary by product. In some cases, setup charges are waived.

Q: What payment options are available?
A: All major credit cards, checks, and wire transfers are acceptable. If you wish to establish credit at Brand Makers, a credit application will be provided upon request. Most first time orders are paid by credit card to facilitate prompt order placement.

Q: Will sales tax be added to my order?
A: In accordance with state and local tax laws, Brand Makers may be required to charge sales tax on your order. If your organization is tax exempt, please contact us at 1-800-783-9138 for more information before ordering.

ORDERS AND RETURNS

Q: Can I add, cancel, or delete items on my order if I change my mind?
A: In most cases, your order is processed as soon as it is placed so we are unable to allow for changes, corrections or cancellations.

Q: Can I get a sample of the product?
A: Yes. Please contact your Representative for more information. In most cases, samples will ship ground to your location with applicable shipping and handling charges.

Q: Can I receive a pre-production sample for approval prior to my order being placed into production?
A: Yes. Please contact your Representative for more information. Delivery time for your order begins when the pre-production sample is approved.

Q: What if I want a larger quantity than those listed on the site?
A: Please contact your Representative for a quote on larger quantities.

Q: What if I receive more or less than I ordered?
A: Although, we strive to ship you the exact quantity you ordered for every product, occasional variations may occur. We reserve the right to ship and invoice up to ± 3% of the original order quantity.

Q: What is your return policy?
A: Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact your representative within 10 days of delivery. Claims for damages in transit must be made with the shipping carrier when you receive the shipment. In this case, please save all shipping cartons for inspection.

SIZING

Many products or brands fit differently. If you would like more information on a specific garment's fit, please contact your Representative.
Typical Sizing

TERMS AND CONDITION OF SALE

Your submittal of an order to Brand Makers is a conditional acceptance by Brand Makers of your consent to purchase merchandise from us and confirms your acceptance of our terms and conditions of sale. Buyer and Brand Makers agree that any contract hereby entered into shall be interpreted and governed by Utah State Law.

All clients must fill out and return our client application prior to placing an order.

All orders are subject to written acceptance. Once production has begun, orders may not be cancelled.

Any company or individual ordering custom imprinted products from Brand Makers, warrants and represents that they are the sole, legal owner or licensee of all rights pertaining to the custom print. You warrant and represent that no part of the image infringes upon the rights of any person or entity which would prevent Brand Makers from legally reproducing the image.

Brand Makers shall not be held liable for the unauthorized use of any logo or trademark that is applied to promotional merchandise purchased from us. Brand Makers will not accept liability for the actions of clients who have misrepresented their ownership of licenses or trademarks.

All items shown on our web site containing registered images or registered trademarks are shown only to illustrate the logo reproduction capabilities and are not meant to indicate that Brand Makers does business with these companies or an endorsement on behalf of the owner of that trademark or design.

Brand Makers does not guarantee that all products purchased will be 100% consistent in color and material design. Minor variations are expected in the manufacturing process. By placing your order with Brand Makers you agree to accept products with such manufacturing variations.

Brand Makers reserves the right to change prices on the site at anytime. If a listed price is incorrect on an item that you ordered, we will contact you immediately with the most updated price.

Brand Makers shall not be held responsible for delays in delivery resulting from circumstances beyond our control. Our delivery dates for your order are based on the representations of the factory where your merchandise is produced and the shipping company used for delivery.

Any checks submitted which are returned for insufficient funds will result in a charge of $50.00.

Should you have any problems with your order, please contact your Brand Makers Account Rep at 1-800-783-9138 within 15 days of receipt of your merchandise. Inspect your items upon arrival in order to facilitate the resolution of any claims. Do not return the merchandise to us without contacting us first as it will be refused. If you receive a Return Authorization we will advise the correct shipping address for your return. Your Brand Makers Representative will assist you in resolving your claim if your order has not been produced as requested. Claims for products damaged in transit must be resolved with the shipping carrier.